Guideline for handling complaints

Danish Cultural Institute (DCI) has a formal guideline for handling all complaints linked to DCI, including programmes in which the institute is the lead partner, counting the Ukrainian-Danish Youth House, the New Democracy Fund, and ArtPower Belarus.

The complaint mechanism is pre-screened to determine if it concerns a sensitive complaint (typically related to corruption, sexual exploitation or abuse or other violations of DCI’s Code of Conduct) or an operational complaint (typically related to DCI’s work, including partnerships and fair collaboration guidelines).

Read more about the guidelines for handling complaints and the policies of Danish Cultural Institute here.